Frequently Asked QuestionsFeel free to ask any questions via our Feedback Form
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Can I add templates?

Yes, our product design tool provides a feature to add their own products and predesigned templates, which can help customers to start with designing.

Which products can I add to the designer?

Our LiveArt Designer supports any kind of promotional product, a wide range of sports uniforms, signs, or apparel products. Also, LiveArt contains multiple existing sample product templates you can start with to build your own product templates catalog.

What e-commerce platforms does LiveArt support?

LiveArt can be integrated into any eCommerce platform. We have ready integrations with Magento/Magento 2, WooCommerce and Shopify. Any other integrations with eCommerce platforms are available through custom integration for your particular case. Also, our LiveArt HTML5 Designer, built as SDK, can be integrated into any custom backend.

How can I integrate LiveArt with my website/e-commerce engine?

LiveArt is an application, based on the HTML5 stack of technologies. It is configurable with a set of JSON files describing which products, fonts, colors, images, etc. will be used. The resulting design is passed to a back-end using a POST request, which can be parsed by your software.

LiveArt is also an application that could be integrated into an existing website or e-commerce platform. LiveArt just requires three things to implement: input services, outgoing services, and placement into the HTML page. The input services include automated XML generation to feed LiveArt with data on products, colors, artwork gallery, etc. The outgoing services comprise acceptance of order results, design SVG, saving, or loading design.

For more information, welcome to visit our official documentation.

How to migrate from Magento 1 to Magento 2?

Our technology partners Peexl can consult and assist you in moving from Magento 1 to Magento 2, including the designer integration. Please inquire with details to evaluate the applicable migration plan for you.

Do you offer customization to your products?

Yes, we offer custom development allowing you to build your own designer or customize the one off the shelf. See more information about our services.

How much can we customize the interface?

LiveArt HTML5 has the open-source part of the UI/UX code, which one can customize and extend to their liking. You can add new labels, update Bootstrap CSS styles, create custom javascript handlers, and more. While our team would be glad to help you out understanding certain functions of the LiveArt, please keep in mind that free support does not extend to your modified code.

What output does LiveArt designer provide?

LiveArt produces vector SVG that contains a preview of the product, the design itself, or both. SVG stands for Scalable Vector Graphics and is a universal vector format that can be previewed on the web, published as PDF right from your browser, or converted into a number of other formats using various tools, including Adobe Illustrator, CorelDraw, Inkscape, ImageMagick or online services like CloudConvert. Contact our product managers to get advice for your particular business.

Does PDF output require PHP on our server?

PDF production relies on third-party software that requires a virtual private or dedicated server to be run on. In most cases, it requires a Docker application available on it so that you will be able to launch our output processing application.

Can I use the trial version of the LiveArt designer?

Yes, it’s easy to set up a server for the trial version, which you can download from our Github at https://github.com/liveart/liveartjs.

What are the requirements for the server setup?

For the standalone version of LiveArt, any Linux (CentOS or Ubuntu) VPS/VDS with SSH access and sudo ability would work. For the integrated versions such as Magento or WooCommerce, VPS/VDS is also required to run output production applications.

Can I use a shared server to deploy LiveArt?

Unfortunately not. Shared servers do not allow installing and running custom software, which is mandatory for LiveArt to operate properly. Our team will gladly discuss and suggest the best options for migrating your solution to a private server or installing an application for hosted solutions such as Shopify.

Do I get free updates and support for the product?

Yes! With each LiveArt license, you get free support for 3 MONTHS. This includes free bug fixes, minor text changes in the interface, and assistance with operating the solution. New feature requests, personnel training, timely case response are paid according to the standard hourly rate.

LiveArt team offers high quality, and all possible bugs, glitches, or inconsistencies are fixed for free during 1st year of operation. If you are using LiveArt HTML5, you will also be entitled to obtain upgraded versions (released once a quarter on average) if your LiveArt was not customized.

How fast should I expect to have a functioning site with a complete LiveArt shop solution?

The customization and installation of LiveArt takes from 1 and up to 10 weeks and depends on the platform of your choice and optional customization you will order. Please be advised that after the solution is deployed to your location, it would also require setup from you, in particular:

  • Upload fonts you will be using;
  • Create and upload artwork for artwork gallery;
  • Setup products, their images, properties, and pricing;
  • Setup general website content.

How can I order a LiveArt for my business?

Use our feedback form or contact email and send us a brief description of your business and needs for online design application. Our manager will contact you shortly and would suggest a product and a customization plan.

What is your payment policy?

All invoices are Net 5 by default. This means that payment is due within 5 days of the invoice sending date.

How can I pay you for your products? What are the different payment options available?

Online payment is available with Stripe, Paypal, ACH, or wire transfer.

Do I have to pay for any bug fixes in the system?

No, if you are using any of the non-customized licenses of LiveArt and your support plan is active. If your license of LiveArt has been modified, any change requests are charged according to the agreed hourly rate.

Do I get a white-labeled version of your designer?

You can order a white-label version of LiveArt Designer. Please inquire for a quote depending on the desired license type.

Can I use one license on multiple websites and staging/test hosts?

A license is provided for a single production domain and multiple staging/test domains. For multiple websites deployment, LiveArt provides OEM or SaaS licenses, which depend on the number of domains or users.

Can I transfer the license to another domain after I purchase it?

Unfortunately not. Each new domain requires a license extension, which we provide with a discount. Welcome to contact us to get more info.

Is it possible to localize the tool?

All localization works are performed by our team according to the agreed hourly rate for service. Scope for localization is estimated first so that you can get an idea of cost.

For LiveArt HTML5 products, you can translate the tool on your own by editing either a language file or updating the interface HTML/CSS/JS, respectively.

Can I install or integrate your design tool into my existing website myself?

Yes, using our documented API and sample backend code (Node.JS, PHP, or .NET). You are welcome to contact us to get the necessary information and guidance.

How can I add my own logos to LiveArt HTML5 gallery?

LiveArt supports web formats of images like PNG, GIF, and JPG, as well as vector images in SVG. SVG can be obtained by exporting EPS, AI, CDR, or other formats in your favorite software. You can also use online services like CloudConvert or VectorMagic to create stunning vector images that will have crisp quality on both desktop and mobile devices.

The bitmap formats are imported as is without any modifications. Depending on your customization, you might also need to prepare thumbnail images.

Where do I see administration area for LiveArt HTML5?

LiveArt HTML5 is a web component that is fully client-side and thus is not tightly-coupled with the admin area of a certain platform. All properties and catalogs are configured via a set of JSON files you can modify or generate automatically upon integration.

If you go with a complete solution like Magento or WooCommerce, LiveArt HTML5 Shop would already contain the admin area where you could upload your own products, define their properties, and manage catalogs of fonts and gallery.

Can I test your Woocommerce, Magento or Shopify admin panels?

Yes, please welcome to inquire for a demo session. We also provide the necessary documentation to help you understand how to add products and configure them, add fonts, artwork, etc.

Key Features

Easy to use

Anything you change will be reflected immediately on the preview. Upload own Artworks. Save vector production-ready PDF files

Simple licensing

Annual payment. No hidden fees, no commissions or royalties. No revenue sharing!

Fully manageable

Take full control on products, fonts, colors and artwork clipart. No restrictions!

Responsive HTML5/JS Based

Based on HTML5/JS techs, our responsive designer is mobile and tablet friendly, for Android, iOS and Windows devices.